Frequently Asked Questions

After entering your email and password, you receive a one-time login code via email. Check your spam folder if it does not arrive within 2 minutes. You can request a new code on the login page.

Go to your profile page and click 'Upload Resume'. Supported formats are PDF and DOCX (max 10 MB). The file is end-to-end encrypted and stored securely.

AI generation requires a complete resume profile. Make sure all required fields (name, experience, skills) are filled in. If the error persists, try reloading the page.

PDF generation runs entirely in your browser. Make sure JavaScript is enabled and your browser is up to date. If the problem persists, try a different browser.

All payments are processed securely via Stripe. If your payment failed, check your card details. For billing questions, contact us at feedback@myapplicantbot.de.

All your personal data (resume, cover letters) is encrypted with your individual key. We cannot read your data — not even server administrators.

Go to Profile → Account and click 'Delete Account'. All your data will be permanently deleted.